Your stack is composed of 10+ tools. Each one has data about your customers; none have the full picture. With Census, unify that siloed data into a bespoke 360° customer profile that stays in sync across all tools, so your team doesn’t have to go to 5 different places to understand their customers.
Improve agent productivity by displaying product usage metrics and account information next to tickets, so they have everything they need at their fingertips. Use product data to route & prioritize cases from your power users or premium accounts.
Prioritize and route customer support tickets based on customer usage and contract value. Make sure that your highest-value customers get the attention and support that they need with minimal latency.
You can use the Custom Objects API to create, update, and delete objects that you define yourself. You can also use it to define and manage relationships with other objects, including native Zendesk objects like tickets and users.
A macro consists of one or more actions that modify the values of a ticket's fields. Macros are applied to tickets manually by agents.
Agents in an organization can subscribe to be notified whenever someone in their organization submits a ticket. The agents will be notified as long as they're allowed to see all tickets or the organization's tickets.
Tickets are the means through which your end users (customers) communicate with agents in Zendesk Support. Tickets can originate from a number of channels, including email, Help Center, chat, phone call, Twitter, Facebook, or the API. All tickets have a core set of properties.
Zendesk Support has three types of users: end users (your customers), agents, and administrators. End Users, Agents, Administrators.
We've seen our ratio of support cases to customer drop, and our average response time drop pretty substantially.
Census is the easiest way to share a consistent view of your data across your entire business. Define your models, metrics, and business logic in your data warehouse and sync them to all your operational tools.