Last updated: July 12th, 2023
To support delivery of our Services, Sutro Labs Inc. (dba Census) (“ Census”) may engage and use data processors with access to Customer Data (each, a "Subprocessor"). This page provides important information about the identity, location and role of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the Master Subscription Agreement or superseding written agreement between Customer and Sutro Labs (the "Agreement").
The Data Subprocessors that Census utilizes can be categorized into two sets:
Core Data subprocessors
These Data Subprocessors apply to all customers who utilize the Census platform and are agnostic of product utilization. These subprocessors may process Customer Data as defined in the Census privacy policy.
| Entity Name |
Subprocessing Activity |
Entity Country |
| Amazon Web Services, Inc. |
Cloud Service Provider |
USA or EU as selected by customers |
| Google, Inc. |
Cloud Service Provider |
USA or EU as selected by customers |
Support Data Subprocessors
These Data Subprocessors apply to the end-users of the Census platform and are explicitly used for customer engagement, and analytic activities. These subprocessors never process Customer Data as defined in the Census privacy policy.
| Entity Name |
Subprocessing Activity |
Entity Country |
| Channeled |
Customer support |
United States |
| Chilipiper |
Customer support |
United States |
| Clearbit |
Marketing analytics |
United States |
| Datadog |
Cloud monitoring |
United States |
| Dropbox |
Cloud storage |
United States |
| FullStory |
Customer support |
United States |
| Google Workspace |
Email, file storage |
United States |
| HelpScout |
Customer support |
United States |
| Hubspot |
Customer relationship management |
United States |
| Intercom |
Customer support |
United States |
| Mailgun |
Transaction email provider |
United States |
| OpenAI |
Service provider for AI-enabled functionality |
United States |
| PandaDoc |
E-signature platform |
United States |
| Posthog |
Product analytics |
United States |
| salesforce.com, inc. (Heroku) |
Cloud Service Provider |
United States |
| Segment |
Customer Data Platform |
United States |
| Slack |
Customer support |
United States |
| Snowflake Inc. |
Data storage and analytics |
United States |
| Stripe |
Payment processor |
United States |
| Zoom |
Video conferencing provider |
United States |
| Zendesk |
Customer support |
United States |
Updates
As our business grows and evolves, the Subprocessors we engage may also change. We will endeavor to provide the owner of Customer’s account with notice of any new Subprocessors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.
